Nectar Rewards Double Up frequently asked questions

Nectar Rewards Double Up frequently asked questions

What is Double Up?

From Wednesday 16 November  – Tuesday 22 November 2016 you can exchange your Nectar points in store for a voucher that’s worth double its usual value at Sainsbury’s to spend on products from six selected departments. For example, you can redeem 1,000 points (normally worth £5 at Sainsbury’s) for a voucher worth £10.

However you can beat the queues and pick up your voucher a week early between 9-15 November 2016, to spend in the main event. Simply visit your customer service desk to exchange your points.

How do I take part in Double Up?

Between Wednesday 16 November  – Tuesday 22 November 2016, visit the Customer Service Desk at your nearest Sainsbury’s supermarket (excludes Sainsbury’s Locals and petrol stations) and exchange your Nectar points for a £10, £20, £30 or £40 voucher to spend in your chosen department.

Make sure you spend your voucher by 22 November 2016.

Please be aware, if you haven’t shopped in this store in the last year, you’ll have to call the Nectar Helpline at the Customer Service Desk before you can proceed.

Terms and conditions apply

What can I exchange my points for?

The seven departments that are included are:

  • Tu Clothing
  • Electricals
  • Toys
  • Entertainment
  • Taste the Difference: Wine, Champagne, Sparkling, Sherry & Port
  • Homeware
  • Seasonal

Your voucher is only valid on products in the department specified on the voucher. When you exchange your points for a Double Up voucher, you need to specify to the cashier at the Customer Service Desk (or designated till) which department you would like your voucher to be for and what value you would like the voucher to be.

What value vouchers can I get?

There are four types of Double Up vouchers that you can spend your points on:

  1. Spend £5 worth of points (1,000 points) and receive a £10 voucher
  2. Spend £10 worth of points (2,000 points) and receive a £20 voucher
  3. Spend £15 worth of points (3,000 points) and receive a £30 voucher
  4. Spend £20 worth of points (4,000 points) and receive a £40 voucher

How many vouchers can I get?

Only one voucher can be issued per department per Nectar card. This means that the maximum voucher you can exchange is 4,000 points for £40 in each department.

When do my vouchers expire?

All vouchers expire at 11.59pm on 22 November 2016 (subject to store opening hours) and must be redeemed by this date. Once vouchers have expired, they have no value and cannot be redeemed in store.

What happens if I lose my voucher?

We understand that sometimes things get misplaced but it’s your responsibility to keep your vouchers safe.

What if I have exchanged my points and got a voucher, but it won’t work through the checkouts? What’s wrong?

  • Have you spent at least the value of your voucher in the relevant department?The maximum spend per voucher is the full value of the voucher e.g. £10 for a £10 Double Up voucher. The minimum department spend per voucher is 50p or less than the full voucher value e.g. £9.50 on Tu Clothing for a £10 Tu Clothing Double Up voucher.

Please note if you redeem your voucher at our Crawley store we regret that for operational reasons, the minimum department spend per voucher is 5p or less than the full voucher value e.g. £9.95 on Tu Clothing for a £10 Tu Clothing Double Up voucher.

  • Is the voucher still valid? All vouchers expire at 11.59pm on  22 November 2016
  • Have you tried to use two vouchers as part of your shop? Only one voucher can be redeemed per department per Nectar card.

Some products included in Double Up could fall into more than one department. What if I’m not sure which voucher I need, or I get confused and ask for the wrong voucher?

You need to spend your voucher in your chosen department. You can ask our colleagues in store for help or use our in store leaflet to find out which products fall into which department.

Can I exchange my points in any store for a Double Up voucher?

You can exchange your points for Double Up vouchers in any Sainsbury’s supermarket. However you won’t be able to in Sainsbury’s Locals or online.

Please be aware, if you haven’t shopped in this store in the last year, you’ll have to call the Nectar Helpline at the Customer Service Desk before you can proceed.

Can I use my Double Up vouchers in any store?

You can use your Double Up vouchers in Sainsbury’s supermarkets and Sainsbury’s Local stores where the included products are available. You can’t use them online.

What happens if I want to use my Double Up voucher at a store which doesn’t stock the Double Up products I’m after?

Our store colleagues at the Customer Service Desk can help you find the nearest store that stocks the product you’re after or let you know when the next delivery of your product is arriving.

If I simply spend my Nectar points at the till as usual on the included products, will I get them at the Double Up value?

No, the only way to get double the value for your Nectar points on these products is to exchange them for a Double Up voucher first at the Customer Service Desk.

If I want to use my Double Up voucher but would also like to spend Nectar points for the rest of my payment, or on other items not included in the event, can I do this?

Yes, when you have a voucher, you can use any remaining points on your card on anything else you buy but you won’t get double the value. You will only get double the value on the selected Double Up departments when you exchange your points for a Double Up voucher at the Customer Service Desk.

If I spend points on a voucher but don’t use it, can I exchange it back for Nectar points?

No, unfortunately we can’t refund vouchers with either Nectar points or cash. Once the points have been exchanged for a voucher, it’s considered that the points have been spent.

For any further Nectar Rewards Double Up queries, please speak to our colleagues in store or contact the Nectar Customer Helpline on 0344 811 0811.

 

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